META-CDM Frankfurt Workshop 2 Programme

Session 1: Welcome & Introduction
09:00		10:00		Registration & Welcome Coffee
10:00		10:15		Welcome (Introduction/Agenda)	Laplace, Guenther (ENAC, Barco)
10:15		10:35		META-CDM introduction & objectives	Guenther (Barco Orthogon)
Session 2: Irregularity management at Frankfurt Airport
10:35		11:05		Irregularity management at Frankfurt Airport	Wasow (Fraport) / Weil (Lufthansa)
11:05		11:25		Discussion
11:25		11:45		Coffee Break
11:45		13:00		Visit to the Hub Control Center (HCC) at Frankfurt Airport	Klempert / Weil (Lufthansa)
13:00		14:00		Lunch Break
Session 3 Contributions of multimodality
14:00	14:20		Multimodality at Frankfurt Airport		Pfragner (Fraport AG)
14:20	14:40		MODAIR project		Perelgritz (EADS Innovation Works)
14:40	15:00		Discussion
15:00	15:15		Coffee Break

Session 4: Disruptive events and resilience of Airports - Past experiences
15:15	15:35		META-CDM and multimodality CDM state of the art and review of past disruptive events	Dray (Cambridge University)
15:35	15:55		Preliminary results from the META-CDM interviews and surveys	Gardner/Dray (Cambridge University)
15:55	16:15		The operations of disease control at large hub airports	Feron (ENAC)
16:15	16:30		Coffee Break
Session 5: Information sharing and decision making between stakeholders
16:30		16:50	Resilience of airports - Information sharing and decision making between stakeholders	Laplace (ENAC)
16:50		17:10	Future CDM concepts - Airport performance monitoring & improvements in case of disruptive events	Guenther (Barco Orthogon)
17:10		18:00	Round table discussion - Resilience of airports and future CDM concepts
19:00			Dinner

Wednesday, November 13th
Session 6: Passenger expectations and solutions to improve passenger satisfaction
09:00	09:30	Welcome Coffee
09:30	09:50	Passenger expectations		Perelgritz (EADS Innovation Works)
09:50	10:10	TU Dresden research aiming at CDM output improvements - Passenger expectations vs. handling processes		Oreschko (Dresden University)
10:10	10:30	Information sharing with passengers - Enabler for passenger satisfaction in case of disruptive events ?		Spies (Barco Orthogon)
10:30	10:45	Coffee Break
10:45	11:05	The passenger in focus of multimodal airport management		Claßen (DLR - German Aerospace Center)
11:05	12:00		Round table discussion - Improved passenger satisfaction in case of disruptive events
12:00	13:00		Lunch